Craft Roastery
Return and Refund Policy
How return, replacement, and refund requests are reviewed.
Clear customer care
Scope
Return and replacement requests are reviewed according to the product type, condition, and reason for the request, without limiting rights available under applicable law.
Submitting a request
Please contact us before returning a product and provide the order number, reason, and clear photos where an item is damaged or differs from what was ordered.
Product condition
Opening, using, or altering a product may affect return eligibility, particularly for consumable goods, except where an item is damaged, incorrect, or applicable rights require otherwise.
Refunds and costs
Once approved, refunds are processed through an available route associated with the payment method and provider procedures. Related shipping costs are determined according to the reason for the request and applicable rules.